The internal IT Support desk has been there since the first BBC MICRO hit our desk with a thump, programs like the IT crowd epitomise the internal IT support team. Slowly but surely CEO’s are seeing the light and support desk outsourcing is on the rise even at enterprise level. “It’s a hard pill to swallow at first thinking you might be ousted by the outsource team, but letting these guys handle the day to day issues frees up my time to better our network and monitor our direction without dealing with the sea of printer problems all day.” Graham Williams – Hanson So have we seen the end of the geek room in the office?IT support needs cost managing just like the sales team and a well qualified outsource program can mean the answer, a huge pool of skills is available to the business at a fraction of the cost of full time employment.

An ever growing trend of remote IT support seems to be here to stay, during a time of intense cost cutting the remote IT department has the edge, with complex software applications smart IT support companies are able to support higher numbers of clients then ever before. A spokesman at Littlefish IT Support said “IT issues for us no longer a 1 to 1 relationship, one of our engineers can now cope with 5/6 issues at the same time, this helps the clients time to fix targets and keeps our capacity threshold lower than ever before”.